Whether you need to strategically strategize missed client calls as voicemail-to-text transcriptions or reach more potential clients with group broadcast messaging, VoIP business phone systems grow with your needs.
Virtual solutions also have a lower budget impact compared to traditional systems. Read on to discover six reasons to consider switching to VoIP for your organization.
Cost-Effectiveness
Most VoIP services offer minute-rate plans structured like cell phone billing that can save you significant money over traditional landline costs. Plus, communication between different users is free via the Internet versus requiring additional equipment or software to connect devices.
Unlike desk phones, VoIP devices are mobile and portable. This flexibility is useful for remote workers or businesses that have multiple locations. Additionally, it makes bringing in new employees seamless and easy. Read this comprehensive article to learn more.
However, because VoIP systems rely on a reliable power and network data connection, downtime in those areas can cause your voice quality to suffer. To avoid these issues, your business should ensure that each device on your system has a stable internet connection with low latency and jitter. Additionally, you should run a bandwidth test on your company’s internet to determine the amount of bandwidth your devices need for optimal performance. You should also check if your chosen company offers additional bandwidth packages or a WAN.
Call Quality
Call quality can be a big issue for VoIP users. When the technology fails, it can result in missed calls and lost revenue. However, many problems that lead to poor call quality are fixable.
Low internet bandwidth is one of the most common causes of poor call quality. This happens when the data packages containing your voice’s soundwaves are lost in the network. This results in intervals of silence or robotic voices. This can be corrected by upgrading to a faster internet connection.
Another cause of poor call quality is a router incapable of prioritizing VoIP traffic. This can be solved by upgrading to a router that’s designed for VoIP. It’ll be able to prioritize VoIP traffic, which means you’ll get better call quality. You can also upgrade to a headset with short cables, good insulation, and good-quality microphones. This will reduce the impact of jitter on your calls.
Flexibility
VoIP breaks down audio into small data packets transmitted a fraction of the time that traditional phone lines do. This reduces issues like jitter and echoes, often making calls choppy and unclear. Adding a call recording feature is also easy because the call is already digitized. Additionally, many VoIP providers allow you to integrate your business telephony with popular collaboration and communication tools for more efficient workflows.
VoIP phones aren’t tied to a physical location because they use the Internet, so they can work wherever you have broadband connectivity. This makes them perfect for remote working and traveling.
You can even manage calls using a softphone, software that loads the VoIP service on your computer or mobile device. You can work on a plane, in a cafe, or anywhere else with an Internet connection. You can even connect with clients and team members worldwide without extra fees for long-distance calling.
Convenience
A VoIP phone works over the internet anywhere there’s an Internet connection. This freedom is great for teams that travel or have remote employees. Clients and team members can reach you instantly through your business number if you’re out of town. And if you don’t answer, callers get sent to your voicemail, which can be automatically transcribed and sent as an email to make it easy to sift through your messages.
The scalability of a VoIP solution makes it easy for businesses to add more phones and lines as they grow. This is especially important for small businesses growing quickly and needing a flexible phone system to meet their business needs without adding another major financial investment.
A VoIP phone typically looks and functions like a traditional desk phone, with a handset slotted into a charging cradle. However, it connects to a router through an ethernet port instead of a regular phone connector. To ensure that the quality of your VoIP call is consistent, you’ll need a reliable wired Internet connection, such as fiber or cable.